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Showing posts with label customer service. Show all posts
Showing posts with label customer service. Show all posts

Monday, June 2, 2014

an awesome long weekend

Ahhh got to love a long weekend! ... of course being pretty much unemployed means that the public holidays mean next to nothing to me. I spent the weekend with Mr and it was really good even though we didn't do heaps. I have been loving listening to his old school LPs and hearing a bunch of different music played on that format. Could possibly be a real music snob hiding under my layers of love for Beyonce :P

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We listened to the Sound City album and then watched the movie. What a cool experience. I'm not into rock particularly but the documentary was really interesting and I actually did enjoy the music. After that we danced around the lounge to Dr Hook... LOL

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We went to a birthday party at Little Easy on Ponsonby Road. There was a tab which was a nice surprise and on the whole I loved this place. Great music, fab staff and a really cool vibe designed by Lovelace & co (I think)

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Mr lives close to a really good Op shop. He found a few amazing buys. A great jumper that looks amazing on him for $5! I didn't find anything except this creepy Ronald McDonald doll in the toy bin .... which I didn't buy LOLOL

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I've been reading this book over the weekend because Ariel Bissett who is one of my fave book-tubers recommended it so highly. I'm not quite done but at this point I must admit..."my name is Anita and I am loving a book about mermaids" HAHAHA

So there ya go. A weekend of hanging with my fave man and broadening my musical horizons. Drinking on a tab in a great bar, watching documentaries and just generally having a great, low key time. I wish I could do that every weekend!

xo

Saturday, December 28, 2013

LUSH lovlies


I got my first pay check in almost a year last week. I was determined to spend some of it in Lush and purchased the Seanik solid shampoo bar which I'd had before and the Big solid conditioner. I haven't reviewed products and I don't really intend to but sometimes things are just cool! I forgot to take pics before I used them so these come from Google images :)


This stuff rocks my world! My hair absolutely loves it. I found it really strange to start with but now I really prefer the solid form shampoo. I simply lather it up in my hands and then rub it through my hair but I guess you could always rub it directly onto your head. The Seanik bar gives my hair such a good clean and I always end up with such a shine! Perhaps the best thing about it though is that it lasts and lasts and lasts! It's kind of expensive but when you consider how long it lasts and the freaking awesome results it is honestly so much more cost effective than anything at the supermarket.  


I used this for the first time tonight. I have to say that if the lovely girls at Lush on Queen street hadn't explained it I would have freaked out! Its so bizarre. There is no lather and it doesn't really dissolve in your hands. You have to break off a bit and sort of just pull it through your hair. I wasn't holding my breath in the shower let me tell you. I couldn't even see how it would get to all my hair. It seems to just sort of sit in clumps but in reality some sort of alchemy happens. I left it on my head while I did my face scrub etc and then rinsed it out. Even at that point I could tell it was going to be a win. 

With the combo my hair is so good right now! I'm a bit bummed that I'm just in my pajamas watching the music countdown on tv! I look so good I should really be out flaunting it LOL but ... I'm old so what-eves. 

10/10 to this combo for sure. I will absolutely buy it over and over again as the money allows. The only problem is that the conditioner will last a fraction of the time the shampoo does but I guess it will give my hair a chance to breathe in between and not get too used to the one product.

Thanks Lush

x




Wednesday, October 23, 2013

Ef you A.T Transport

In Auckland we have ONE public transport provider. There is, for those of us with no car, ONE option to get where we want to go. This post will be a VERY negative ode to that one option. A.T Transport oh how I hate you.

Just to set the scene this #firstworlddrama (LOL) all revolves around how ridiculously hard it is to use the fare card that we have. The company that we have no choice but to use have policies and procedures and ... it has to be said people who are all set up to make EVERYTHING as hard and insulting and frustrating as possible.

On Tuesday last week I got on my bus at 6.18 am. Said 'Good morning' to the bus driver and he greeted me with "Where's your ID"? ... I was so confused and just said "excuse me?" ... and that's when it got ugly. I understand that technically he is entitled to ask for ID given that I am using a tertiary discount but I have used the card 4 times a day for up to 7 days a week for a year and never once been asked for ID. He said I came up as a child the day before but he waited to ask me about it till then. ...

Then later that delightful morning I was on my second bus but the tag machine on the bus wasn't working and I was unable to tag off which meant an automatic $5.00 penalty. Obviously this is not my fault so I tweeted about it and asked how I was to go about getting a refund. WELL.... apparently it takes 48-72 hours for the records to update so they can see IF there is an unwarranted charge. If there is they will then send the claim to their disputes department to be looked at and then I might get my money back...  It took about 4 phone calls to get that information and as I have mentioned 168 hours later I still have no refund.

To add to that the frustration hit boil over this morning. I managed to drop my hop card between bus one and bus two. I've recently put money on the card so I was really upset! SO two more calls and apparently the money is secure and the penalty has been noted but not sent on to the disputes department. 

THEN this afternoon I went to replace the card as.. you know.. I wanted to get home and then I get informed that I cant use the balance for 24hours. At the transit centre there are a number of offices. The HOP "customer service" centre wont sell hop cards or put money on them. Apparently , despite the presence of eftpos terminals and posters regarding payment "they are not a retailer"...  ASSHOLES. So I stood in several lines and spent more money and ARGH I JUST WANT TO PUNCH SOMETHING.

apparently if you're AT Transport and you're the only player in the game you don't have to provide anyway for your customers to let you know about your huge gaping failures. So I cant use my hop card till tomorrow morning well after I will arrive at my destination. I cant have my tertiary discount till probably Monday and I've been charged a fee because their machines don't work. There's only one thing to say really isn't there...

FUCK YOU AND YOUR FUCKING HOP CARD AT TRANSPORT