In Auckland we have ONE public transport provider. There is, for those of us with no car, ONE option to get where we want to go. This post will be a VERY negative ode to that one option. A.T Transport oh how I hate you.
Just to set the scene this #firstworlddrama (LOL) all revolves around how ridiculously hard it is to use the fare card that we have. The company that we have no choice but to use have policies and procedures and ... it has to be said people who are all set up to make EVERYTHING as hard and insulting and frustrating as possible.
On Tuesday last week I got on my bus at 6.18 am. Said 'Good morning' to the bus driver and he greeted me with "Where's your ID"? ... I was so confused and just said "excuse me?" ... and that's when it got ugly. I understand that technically he is entitled to ask for ID given that I am using a tertiary discount but I have used the card 4 times a day for up to 7 days a week for a year and never once been asked for ID. He said I came up as a child the day before but he waited to ask me about it till then. ...
Then later that delightful morning I was on my second bus but the tag machine on the bus wasn't working and I was unable to tag off which meant an automatic $5.00 penalty. Obviously this is not my fault so I tweeted about it and asked how I was to go about getting a refund. WELL.... apparently it takes 48-72 hours for the records to update so they can see IF there is an unwarranted charge. If there is they will then send the claim to their disputes department to be looked at and then I might get my money back... It took about 4 phone calls to get that information and as I have mentioned 168 hours later I still have no refund.
To add to that the frustration hit boil over this morning. I managed to drop my hop card between bus one and bus two. I've recently put money on the card so I was really upset! SO two more calls and apparently the money is secure and the penalty has been noted but not sent on to the disputes department.
THEN this afternoon I went to replace the card as.. you know.. I wanted to get home and then I get informed that I cant use the balance for 24hours. At the transit centre there are a number of offices. The HOP "customer service" centre wont sell hop cards or put money on them. Apparently , despite the presence of eftpos terminals and posters regarding payment "they are not a retailer"... ASSHOLES. So I stood in several lines and spent more money and ARGH I JUST WANT TO PUNCH SOMETHING.
apparently if you're AT Transport and you're the only player in the game you don't have to provide anyway for your customers to let you know about your huge gaping failures. So I cant use my hop card till tomorrow morning well after I will arrive at my destination. I cant have my tertiary discount till probably Monday and I've been charged a fee because their machines don't work. There's only one thing to say really isn't there...
FUCK YOU AND YOUR FUCKING HOP CARD AT TRANSPORT